Windchill Support Packages
TriStar’s Service Support Packages provide a resolution to both concerns over system uptime and usability. Users are much more likely to adopt an enterprise software solution when they know it will be up every day, not just during its launch period.
Lower Costs
The days of worrying about system uptime are over. Let TriStar monitor your servers and adjust their settings, so they stay running at peak efficiency, without any manual intervention from you or the IT staff!
Windchill Enhanced Support I
System uptime is important, but it’s not something you can control. That’s why we created TriStar! Our platform provides proactive system monitoring, so users don’t have to worry about their systems going down, and they always know what needs fixing or upgrading on the fly with our real-time data insights
Features:
Be Protective
Real-time monitoring is essential for businesses that want to be proactive in protecting their systems. By catching small issues before they turn into system downtime, real-time monitoring can help businesses avoid costly and disruptive outages.
Resolve Issues Quickly
Proactive system administration means that we resolve issues quickly before they become bigger problems. We identify and fix issues as soon as they are found, so our users always have a smooth experience when using our systems.
Communicate Easily
If you’re experiencing a system problem that’s not creating an error message, log into our traceable support ticketing system. This will allow us to help you resolve the issue as quickly as possible. Our support team is available 24/7 to assist you.
Stay Updated
As technology evolves and new threats are discovered, it is important to keep your system updated with the latest security and maintenance updates. Failing to do so can leave your system vulnerable to attack and increase the risk of system failure.
Thankfully, Windchill Support provides regular updates to help you keep your system safe and running smoothly. Be sure to install these updates as soon as they become available in order to reduce the risk of system problems.
Keep Learning
Every day is a chance to learn something new, and with Windchill, we make it easy for our users to keep learning. Our online knowledge base is packed with helpful articles and tutorials, and we’re always updating it with new information.
Windchill Enhanced Support II
Improve user adoption with managed upgrades, mentoring, and part-centric usability apps.
Features:
Also Includes Enhanced Support I:
Real-Time Monitoring Maintenace Updates Knowledgebase
Proactive System Admin Support Ticketing
Keep Systems Up To Date
Maintaining the latest version of Windchill is critical to ensuring optimal performance and security. TriStar schedules and implements Windchill version upgrades for you, so you can focus on your business operations. Contact us today to learn more about our Windchill upgrade services.
Customized Support
If you’re looking for help to manage your business’s additional requirements, contact us today. We’ll be happy to work with you to develop a plan that fits your needs and helps your business grow.
Get Specificity Training for Your Environment
When it comes to specificity training, there are a few different options to choose from. You can opt for general or specific physical preparation, repetition of competition movements, sport-specific exercises, or a combination of these methods. No matter what you choose, make sure that the program is tailored to your needs and abilities.
What Comes With Your Windchill Support Package?
ENHANCED I | ENHANCED II | |
---|---|---|
Proactive Monitoring | | |
Support Ticketing | | |
Version Upgrade | – | |
Disaster Recovery Review | – | |
A la Carte Options | 2 Days | 4 Days |
Rehost | Optional | Optional |
Maintenance Update | Optional | Optional |
Disaster Recovery Validation | Optional | Optional |
Admin Mentoring (Remote) | Optional | Optional |
User Mentoring (Remote) | Optional | Optional |
What Comes With Your Windchill Support Package?
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Learn More About Our Windchill Support & Services Packages
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