Windchill Support Packages

TriStar’s Service Support Packages provide a resolution to both concerns over system uptime and usability. Users are much more likely to adopt an enterprise software solution when they know it will be up every day, not just during its launch period.

Windchill Support Packages

Lower Costs

The days of worrying about system uptime are over. Let TriStar monitor your servers and adjust their settings, so they stay running at peak efficiency, without any manual intervention from you or the IT staff!

Windchill Support Packages

System Uptime

We know how important this is for business continuity, so we proactively monitor the entire infrastructure in order to resolve issues before they become an issue with users or their data and keep you running 24/7.

Windchill Support Packages

Usability

Usability is the first step in designing an application. We promote it through our APPS, which provides solutions to challenges facing many of your customers and allows them access whenever they need you! 

Windchill Enhanced Support I

System uptime is important, but it’s not something you can control. That’s why we created TriStar! Our platform provides proactive system monitoring, so users don’t have to worry about their systems going down, and they always know what needs fixing or upgrading on the fly with our real-time data insights

Features:

  • Real-time Monitoring

  • Proactive System Admin

  • Support Ticketing

  • Maintenance Updates

  • Knowledgebase

  • 2 Days of Mentoring

Be Protective

Real-time monitoring is essential for businesses that want to be proactive in protecting their systems. By catching small issues before they turn into system downtime, real-time monitoring can help businesses avoid costly and disruptive outages.

Windchill Support Packages

Resolve Issues Quickly

Proactive system administration means that we resolve issues quickly before they become bigger problems. We identify and fix issues as soon as they are found, so our users always have a smooth experience when using our systems.

Communicate Easily

If you’re experiencing a system problem that’s not creating an error message, log into our traceable support ticketing system. This will allow us to help you resolve the issue as quickly as possible. Our support team is available 24/7 to assist you.

Windchill Support Packages
Windchill Support Packages

Stay Updated

As technology evolves and new threats are discovered, it is important to keep your system updated with the latest security and maintenance updates. Failing to do so can leave your system vulnerable to attack and increase the risk of system failure.

Thankfully, Windchill Support provides regular updates to help you keep your system safe and running smoothly. Be sure to install these updates as soon as they become available in order to reduce the risk of system problems.

Keep Learning

Every day is a chance to learn something new, and with Windchill, we make it easy for our users to keep learning. Our online knowledge base is packed with helpful articles and tutorials, and we’re always updating it with new information.

Windchill Support Packages

Windchill Enhanced Support II

 

Improve user adoption with managed upgrades, mentoring, and part-centric usability apps.

Features:

  • Version upgrades

  • Services to Order

  • 4 Days of Mentoring

Also Includes Enhanced Support I:

Real-Time Monitoring         Maintenace Updates    Knowledgebase

Proactive System Admin     Support Ticketing

Keep Systems Up To Date

Maintaining the latest version of Windchill is critical to ensuring optimal performance and security. TriStar schedules and implements Windchill version upgrades for you, so you can focus on your business operations. Contact us today to learn more about our Windchill upgrade services.

Customized Support

If you’re looking for help to manage your business’s additional requirements, contact us today. We’ll be happy to work with you to develop a plan that fits your needs and helps your business grow.

Get Specificity Training for Your Environment

When it comes to specificity training, there are a few different options to choose from. You can opt for general or specific physical preparation, repetition of competition movements, sport-specific exercises, or a combination of these methods. No matter what you choose, make sure that the program is tailored to your needs and abilities.

What Comes With Your Windchill Support Package?

ENHANCED I ENHANCED II
Proactive Monitoring
Support Ticketing
Version Upgrade
Disaster Recovery Review
A la Carte Options 2 Days 4 Days
Rehost Optional Optional
Maintenance Update Optional Optional
Disaster Recovery Validation Optional Optional
Admin Mentoring (Remote) Optional Optional
User Mentoring (Remote) Optional Optional

What Comes With Your Windchill Support Package?

Tap to view package features

  • Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
  • Support Ticketing –  Have a system that isn’t creating an error message? Log into our traceable support ticketing.
  • Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
  • Support Ticketing –  Have a system that isn’t creating an error message? Log into our traceable support ticketing.
  • Version Upgrade – TriStar schedules and implements Windchill version upgrades for you.
  • Disaster Recovery Review – Get support for recovering your data.
  • Rehost – Migrate and rehost your service.
  • Maintenance Update –  Reduce the risk of system failure with the latest security and maintenance updates of your version of Windchill.
  • Disaster Recovery Validation – Validate your data recovery.
  • Admin Mentoring (Remote) – Two days of mentoring for Enhanced I Admins. Four days for Enhanced II
  • User Mentoring (Remote) –  Two days of mentoring for Enhanced I for your User Environment. Four days for Enhanced II

Learn More About Our Windchill Support & Services Packages

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